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PromoRepublic has a tailored solution for Multi-Locational Brands in Franchise and Direct Sales industries. We are organizing a strong marketing team to build thought leadership and brand awareness in the marketing technology market.
We are looking for a driven individual to join our growing team as a Customer Success Manager (CSM) reporting directly to the Head of Enterprise Customer Success.
● Develop strong customer relationships and serve in the role of trusted advisor to PromoRepublic customers● Understand the client’s business priorities, objectives, success criteria, marketing strategies as a de facto extension of their team● Own client deliverable timelines, Mutual Success Plans, and Quarterly Business Reviews; map and control how the customer is using PromoRepublic to achieve their goals● Work closely with our cross-functional teams ensuring client feedback is understood and prioritized into the product roadmap● Analyze lifecycle metrics and provide execution of onboarding, enablement, adoption, and retention plays thru both internal and external resources● Identify and execute on renewal and upsell opportunities for assigned accounts, and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved● Manage changes to the project scope, project schedule, and expectations of Enterprise clients
● 3+ years experience in SaaS customer success, key account management, project management or a similar role● History in a marketing technology company or a strong social media marketing background● Experience working with U.S. enterprise level customers, or work history within the U.S.● University Degree or equivalent education and relevant experience
What experience and skills we are looking for:
● Proven history of exceeding sales, customer success goals and building champions relationships with the various stakeholders● Comfortable handling a mixed portfolio of accounts, with mid-to-senior stakeholders simultaneously● Solution-oriented mindset, strong analytical, problem-solving skills with the ability to develop quick, accurate situational awareness● Unparalleled organizational, prioritization, collaboration, and communication skills● Ability to manage multiple relationships at once and a passion for customer happiness● Proactive, energetic attitude and desire to work in a fast-paced and results-oriented environment● Motivated, tenacious, and resourceful team player who is eager to learn
● Working in an international Marketing startup with a team distributed around the globe● Competitive Salary● Health insurance● Fast-paced and growing company environment in the stage of going upmarket● Opportunity to make a difference and implement your ideas● Open remote work policy